Refund Policy

At Trading Masters, we strive to provide high-quality investment courses and educational content on MetaTrader 4 trading strategies and market analysis. We want you to be satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and cancellations.

By purchasing our courses or services, you agree to the terms outlined in this Refund Policy.

1. Digital Products and Online Courses

1.1 Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for our digital courses. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, subject to the following conditions:

• You have completed less than 30% of the course content
• You provide specific feedback about why the course did not meet your expectations
• You have made a reasonable attempt to work through the course material

1.2 Exclusions

The following are not eligible for refunds:

• Individual modules or components purchased separately
• Downloadable resources, templates, or indicators once they have been accessed or downloaded
• Courses marked as "non-refundable" or sold at a significant discount (more than 40% off regular price)
• Purchases made more than 14 days ago
• Courses where you have completed more than 30% of the content

2. Subscription Services

2.1 Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, you will continue to have access to the subscription services until the end of your current billing period.

2.2 Refunds

We generally do not offer refunds for subscription payments already made. However, we may consider partial refunds in the following circumstances:

• Technical issues that significantly impaired your ability to access our services, which we were unable to resolve in a timely manner
• Incorrect subscription charges or billing errors
• Substantial and unexpected changes to the subscription service that materially reduce its value

2.3 Free Trial Conversions

If you signed up for a subscription through a free trial, you may cancel at any time during the trial period without being charged. If you do not cancel before the trial period ends, you will be automatically charged for the subscription.

3. Live Workshops and Webinars

3.1 Cancellation Policy

For live workshops, webinars, and other time-specific events, our cancellation policy is as follows:

• More than 7 days before the event: Full refund or credit toward a future event
• 3-7 days before the event: 50% refund or full credit toward a future event
• Less than 3 days before the event: No refund, but we may offer a 50% credit toward a future event at our discretion

3.2 Missed Events

If you miss a live workshop or webinar for which you registered, we may provide access to a recording of the event if available, but no refunds will be issued for missed events.

3.3 Event Cancellation by Trading Masters

If we cancel or reschedule an event, we will offer you the following options:

• Attend the rescheduled event
• Receive a full refund
• Transfer your registration to another available event

4. One-on-One Coaching or Consultation

4.1 Cancellation by Client

For one-on-one coaching or consultation sessions, our cancellation policy is as follows:

• More than 48 hours before the scheduled session: Full refund or rescheduling without penalty
• 24-48 hours before the scheduled session: 50% refund or rescheduling with a 25% rebooking fee
• Less than 24 hours before the scheduled session: No refund

4.2 Cancellation by Trading Masters

If we need to cancel a coaching or consultation session, we will offer you the following options:

• Reschedule the session at a mutually convenient time
• Receive a full refund
• Receive a credit for 120% of the session value toward future services

5. How to Request a Refund

6. Refund Methods

Refunds will typically be issued using the original payment method. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

In some cases, we may offer store credit instead of a monetary refund, particularly for partial refunds or special circumstances.

7. Exceptions and Special Circumstances

We understand that special circumstances may arise. We reserve the right to make exceptions to this policy on a case-by-case basis, at our sole discretion. If you believe your situation warrants special consideration, please explain the circumstances in your refund request.

Special circumstances may include:

• Medical emergencies with documentation
• Technical issues on our end that prevented access to purchased content
• Significant unforeseen life events

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

9. Contact Us

Last Updated: June 1, 2023